First visit
What to Expect at Your Pet's Groom
If you have not been here before, this is how a visit runs from the first call to pick-up.
From First Call to Pick-Up
- 1
You call or text
Tell me your pet's breed, roughly when they were last groomed, and anything I should know: they hate the dryer, they are deaf, they do not like their back feet touched. Appointments are one at a time, so the slot is yours. Right now I groom small and medium dogs up to 40 lb.
- 2
Arrival and a look at the coat
We go through what you want before anything starts, and I check the coat's condition. If it is matted close to the skin I will say so then, not halfway through.
- 3
The groom, start to finish
Bath, dry and the haircut, plus nails, ears and a sanitary trim. Nobody is put back in a crate to wait. Pets who need to stop and breathe get to stop and breathe.
- 4
Pick-up
I call or text when your pet is ready. We talk through anything I noticed in the coat or skin, and a sensible gap before the next visit.
Before You Bring Your Pet
Vaccination details
Please have vaccinations up to date, and let me know if anything has lapsed.
No biting pets
For everyone's safety I do not accept pets that bite. If your dog is simply nervous, I will work with them gently.
Skip the home bath
A bath at home without a proper dry sets mats tighter. Come as you are.
Bring a photo
A picture of a cut you like settles the question faster than any description.
About Matted Coats
Where a coat is badly matted, the humane option is to clip it short rather than brush it out. Brushing out a tight mat pulls on the skin and can be painful. I try not to hurt any pet, and I only go as far as they can tolerate, but it can still be painful for them. Grooming a matted coat can also reveal skin problems that were hidden underneath. I will always talk to you about it before I proceed.
Ready for a calmer groom? Appointments are booked one pet at a time. Call, text or send a request to check availability.